ERP: Integrated Business Software

Description

Business Software

• This course leads to certification as an ERP office productivity software implementation specialist – a lucrative and growing profession.
• This course prepares students to enter large companies and understand the company structure, its departments, and work flow of operations.
• This course trains students in using ERP software which is utilized by most mid-size to large companies
• This course educates students about flowcharting and using charting software.
• This course covers project management software, and discusses team dynamics.

Course Topics:

• CRM (Customer Relationship Management): Leads, Opportunities, Customers, Upselling
• Sales Process: Phone scripts, Campaigns, Events
• Quote Builder, eInvoicing
• Point of Sale, Payment Gateways
• Accounting Tasks in the ERP System
• Project Management: Gantt charts, Flow charts, Budgets, Tasks, Reporting to Tasks
• WMS (Warehouse Management Systems)
• MRP (Manufacturing Resource Planning)
• SCM (Supply Chain Management)
• Purchasing, Vendors, Vendor Quotes, Purchase Orders
• Marketing: Mailings, Survey, Social Media
• Website: Website Builder, CMS (Content Management System), e-Commerce, Live Chat, Social Media
• Customer Service: Issue Tracker, Customer Surveys, Customer Satisfaction, Customer Loyalty Programs
• Human Resources: Employees, Recruitment, Appraisal, Fleet, Leaves
• Payroll, Timesheets, Time Clocks, Time Tracking, Expense Tracking
• BI (Business Intelligence): Dashboards, Charts, Gamification, Projections, Targets