ERP: Integrated Business Software

Integrated Business Software

Customizing Integrated Business Software

Using Integrated Business Software

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ERP: Integrated Business Software



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  • This course leads to certification as an ERP office productivity software implementation specialist – a lucrative and growing profession.
  • This course prepares students to enter large companies and understand the company structure, its departments, and work flow of operations.
  • This course trains students in using ERP software which is utilized by most mid-size to large companies
  • This course educates students about flowcharting and using charting software.
  • This course covers project management software, and discusses team dynamics.

Course Topics:

  • CRM (Customer Relationship Management): Leads, Opportunities, Customers, Upselling
  • Sales Process: Phone scripts, Campaigns, Events
  • Quote Builder, eInvoicing
  • Point of Sale, Payment Gateways
  • Accounting Tasks in the ERP System
  • Project Management: Gantt charts, Flow charts, Budgets, Tasks, Reporting to Tasks
  • WMS (Warehouse Management Systems)
  • MRP (Manufacturing Resource Planning)
  • SCM (Supply Chain Management)
  • Purchasing, Vendors, Vendor Quotes, Purchase Orders
  • Marketing: Mailings, Survey, Social Media
  • Website: Website Builder, CMS (Content Management System), e-Commerce, Live Chat, Social Media
  • Customer Service: Issue Tracker, Customer Surveys, Customer Satisfaction, Customer Loyalty Programs
  • Human Resources: Employees, Recruitment, Appraisal, Fleet, Leaves
  • Payroll, Timesheets, Time Clocks, Time Tracking, Expense Tracking
  • BI (Business Intelligence): Dashboards, Charts, Gamification, Projections, Targets