Customer Service
Description
Certified Customer Experience Professional
Course Credit: One semester career elective
Course Outline
1. Engagement Through Customer-Centricity
2. Customer Service Employee Relations
3. Organizational Adoption & Accountability with Customers
4. Customer Insight & Understanding
5. Customer Experience Design & Improvement
6. Customer Service Metrics, Measurement & ROI
7. Customer Experience Strategy
Course Topics
About the CCXP Exam
The CCXP exam is used to provide professional certification to those working in the field of customer service and experience. The exam covers six competencies that include: customer-centric culture; organizational adoption and accountability; VOC, customer insight and understanding; experience design and improvement; metrics, measurement and ROI; and customer experience strategy.
